Visitor F.A.Q

1. What is Cosmoprof North America?
Cosmoprof North America is a trade show for beauty industry professionals ONLY. This event is not open to the general public. The event is focused in particular on the distributors, OTC's, manufacturers and buyers of professional beauty products and retail stores. Attendees are allowed entrance into all three show pavilions.
2. What is PBA Beauty Week?
PBA Beauty Week, hosted by Cosmoprof North America, is North America's largest, most inclusive beauty event, offering unlimited networking, education and business-to-business opportunities to all sectors of the professional beauty industry
3. What events comprise Cosmoprof North America/PBA Beauty Week?
  1. Cosmoprof North America - a trade show for beauty industry professionals ONLY. This event is not open to the general public. The event is focused in particular on the distributors, OTC's, manufacturers and buyers of professional beauty products and retail stores. Attendees are allowed entrance into all four show pavilions.
  2. Salon Professional Experience - designed specifically for salon/spa leaders. This one-day PBA live education event explores current trends and offers best practices and strategies to elevate your business and career. For more information, visit
  3. PBA Business Forum - Learn about key PBA programs and initiatives in 2015 and beyond and be inspired by our 2015 Keynote Speaker. Breakfast is included. For more information, visit
  4. North American Hairstyling Awards ("NAHA") - is the most prestigious beauty competition recognizing the beauty industry's most talented artists in North America. NAHA kicks off with a Red Carpet Reception, followed by a star-studded Awards Ceremony with special artistic presentations, live entertainment and special guest appearances. For more information, visit
  5. PBA Beacon - Beacon provides the nation's most promising cosmetology students with education and opportunities to network with the industry's highest profile salon owners and stylists during PBA Beauty Week. PBA Beacon students attend specialized classes with the biggest names in the industry, get up close and personal with NAHA finalists and get a firm understanding of the business of beauty.
  6. City of Hope - is a leading research and treatment center for cancer, diabetes and other life-threatening diseases. The professional beauty industry gathers at PBA Beauty Week for dinner and an awards ceremony to honor one of the industry's leaders with the Spirit of Life Award, City of Hope's most prestigious honor, for their outstanding business and philanthropic achievements. For more information, visit
4. Where is Cosmoprof North America/PBA Beauty Week being held?
At Mandalay Bay Convention Center in Las Vegas, NV. The host hotel will be Mandalay Bay Resort and Casino.
5. What are the expo floor hours?
Sunday, July 24, 2016: 10 am - 6 pm
Monday, July 25, 2016: 9 am - 6 pm
Tuesday, July 26, 2016: 9 am - 3 pm
6. How much are tickets to Cosmoprof North America/PBA Beauty Week?
Check back later for pricing on Cosmoprof North America packages and PBA Beauty Week.
7. Why do PBA members no longer receive free tickets to the show?
To accommodate its growing membership and provide a unique, value-based association for all PBA members, a modification to the membership structure was implemented in 2014, which included the elimination of complimentary event tickets in favor of reduced membership dues.
8. Are there discounts for PBA members?
Yes, individual members may purchase one show ticket at 50% off. Benefit Recipients of PBA Business members also receive 50% off admission to the show. PBA membership must be current at time of ticket registration to be eligible for discount pricing.
9. What other benefits do PBA members receive at the show?
PBA members enjoy discounts on special events and paid education as well as access to the PBA member lounge inside the PBA booth.
10. Can I purchase Special Event/Education tickets without having an expo floor ticket?
Tickets to certain events (Get Together Party, PBA Business Forum and the North American Hairstyling Awards) may be purchased without purchasing a show floor ticket. An expo floor ticket must be purchased to attend all other events and all education classes.
Note: Salon Professional Experience registration includes admission to the following: Get Together Party, PBA Business Forum, NAHA & 3-Day CPNA Expo Ticket
11. How can I purchase a ticket?
For all events except City of Hope:
Online: or

Toll Free: 800.310.7554
Outside US Tel: 240.439.2554
Fax: 301.694.5124

For City of Hope tickets:
12. I need a VISA to enter the country.
Not a problem. Attendees may request a visa letter during the registration process. However, you must complete and pay in full for your registration before your visa letter will be issued. There are NO EXCEPTIONS to this requirement. Exhibitors requiring visa letters should contact their sales representative for assistance.
13. How will I receive my tickets (badges)?
Non-Member attendees will receive an email confirmation upon completion of the registration process. Bring the confirmation to the show and scan it at the self-check-in counters to print your badge and/or event tickets.

PBA Members who register on or before June 12 and live in the US will receive their badges by mail. Those who register after June 12 or live outside the US will follow the same process as non-member attendees.

Exhibitors who register for their badge prior to June 12, are located in the US, have paid in full for their booth space and have turned in their insurance certificate can choose to have their badges sent to them by mail two weeks prior to the show.
14. What should I do if I lose my confirmation?
If you purchased your ticket online, by phone or by mail, you can request a duplicate confirmation from the Registration Help Desk at 800.310.7554.
15. When is on-site registration open?
1pm - 5pm Friday, July 22 Exhibitors only
8am - 5pm Saturday, July 23 Exhibitors only
8am - 6pm Sunday, July 24 Exhibitors and Attendees
8am - 6pm Monday, July 25 Exhibitors and Attendees
8am - 3pm Tuesday, July 26Exhibitors and Attendees
16. Is the show open to the public?
No. Cosmoprof North America/PBA Beauty Week is open to beauty industry professionals only. All attendees must show personal photo ID and business ID to be admitted.
17. What kind of identification should I bring to the show?
All attendees MUST present a photo I.D. along with one of the following credentials:

  • Pre-printed Business Card (beauty industry related companies only) with your name
  • Business license or tax id (beauty industry related companies only)
  • Salon, Spa and/or Nail Salon business license (or other appropriate license denoting you as a member of the professional beauty industry)
  • Cosmetology, Esthetician, Nail Technician, Massage Therapist license/certificate or Makeup Artist Union card
  • Distributor Store Card (i.e. Sally Beauty Pro, CosmoProf PROCLUB®, SalonCentric, MAC Pro; Smashbox Pro, Temptu Pro Artist, Make-Up Artist Pro, Make Up For Ever Pro, Inglot Pro or Pro Card Kryolan)
  • PBA or other Beauty Association (CCA, ISPA, ICMAD, etc.) membership ID

No one will be permitted to enter the show without proper photo identification and credentials.
NO EXEPTIONS. No refunds will be issued if you are unable to provide proof of credentials.
18. How many show floors are there?
Cosmoprof North America is one venue with products organized into three show pavilions:

  • COSMETICS & PERSONAL CARE PAVILION (formally Pavilion A) - dedicated to the retail channels of the cosmetics industry including all skin, hair, nail, and tools for retail. For companies that have products more heavily geared towards consumers rather than professionals. Products sold to the general public via websites, beauty supply stores, department stores, drug stores, etc.
  • PACKAGING & CONTRACT MFG PAVILION (formally Pavilion B)- dedicated to the entire beauty industry production supply chain from raw materials to machinery, formulation to packaging, including contract manufacturing, private label, and business tools and POS systems.
  • PROFESSIONAL BEAUTY (formerly Pavilions C & D) - dedicated to the professional channels of the cosmetics industry including all skin, hair, nail, and tools/services for professional use in salons or spas. For companies that have products and services that are heavily geared towards being sold to licensed professionals AND/OR to be used in a salon or spa setting and/or mainly sold by distributors.

Visit for a complete list of exhibiting companies.
19. Who is allowed on each show floor?
If you purchase a ticket to Cosmoprof North America, you are permitted to visit all pavilions.
20. Do I need to pre-register for classes?
Yes, most classes are not included in the price of the show ticket. Classroom space is limited. Therefore, we recommend that everyone reserves a seat by registering in advance.
21. Can I be a model?
Cosmoprof North America does not hire models for the exhibiting companies as demonstrations on models are held to a minimum.
22. Do cosmetology instructors get in free?
No. Instructors may attend the show but are reminded that this is not a typical hair show. The floor is business-to-business only with no cash-and-carry sales and there is no technical hair or nail education on or off the show floor.
23. Can I bring my child?
Children under the age of 16 (including infants) will not be admitted to the show for liability reasons and for the safety of your child. No Exceptions!
24. Can my husband come?
Tickets can be purchased for spouses at the show only when proof is provided (same last name and/or address on driver's licenses).
25. Can manufacturers attend if they are not exhibiting?
Yes, they may purchase a 1-day or 3-day badge. Benefit Recipients of PBA Business members receive 50% off admission to the show. PBA membership must be current at time of ticket registration to be eligible for discounted pricing.
26. Can a stylist, esthetician, nail tech/manicurist, cosmetology student or salon/spa support staff go on the show floor?
Yes, however, there are no cash-and-carry sales as the floor, exhibitors have rented space to sell large quantities at wholesale prices, not individually. There is no technical hair or nail education on or off the show floor. Paycheck stub or W-2 form with your name and salon name imprinted can be used as your industry credential. Cosmetology school IDs can also be used an industry credential.
27. I did not get to attend the show. Can I get a refund?
No. Tickets are non-refundable. Please contact Gina Moon for name change approval.
28. Do I get a discount as a PBA member to exhibit?
No, only for attending the event, not exhibiting. However, certain discounts are afforded to PBA members once they exhibit.
29. What are the setup and tear-down times for exhibitors?

1pm - 5pm Wednesday, July 8 Targeted only (60 sq meters or more)
8am - 5pmThursday, July 9 Targeted only (60 sq meters or more)
8am - 5pmFriday, July 10All Domestic Exhibitors.
8am - 6pmSaturday, July 11 All Exhibitors.

3pm - 10pmTuesday, July 14
8am - 3pm Wednesday, July 15
30. What is the difference between a distributor and an OTC?
Both will typically buy directly from the manufacturer and sell to salons. An OTC however, will have a store where they may sell to the public and/or salon professionals (80% of business must be to salon and spa professionals to get on the business floor). A distributor may also have stores and a warehouse to store their product.
31. What is a manufacturer representative?
A company that acts as a sales force for the manufacturer. They help the manufacturers find distributors for their products, but do not house inventory.
32. Manufacturer, distributor, salons - who buys what from who?
A manufacturer creates the product - then a distributor/OTC will buy their product and sell it to salon owners and professionals - salon owners will sell to the public.
33. Is there a business center at the show?
The business center at Mandalay Bay Convention Center will be open to anyone needing to make copies, send or receive faxes, send packages, etc. It is located on Level 1 of the Convention Center.
34. Do you offer hotel discounts at nearby hotels?
Yes. Go online or call our official housing partner, Par Avion for hotel and rate information and to make reservations.

Online: or

Toll Free: 800.310.7554
Outside US Tel: 240.439.2554
Fax: 301.694.5124
35. What if I need special assistance at the show?
If you have special needs that require assistance, Cosmoprof North American and PBA Beauty Week will make every effort to accommodate those needs in order to ensure your participation. Please contact us at least four weeks prior to the show at 800.468.2274. Wheelchair and scooter rental service is available at Mandalay Bay Convention Center; please call 702.632.7777 and ask to speak to the Bell Desk.
36. Where is the best place to park?
The best place to park is the Convention Center parking lot located on the east side of the building. Parking in this lot is FREE.

Privately owned vehicles will be allowed limited time to load and unload in designated areas as long as the vehicle is NOT left unattended. UNATTENDED VEHICLES WILL BE TOWED. Parking of vehicles in the exhibit hall is not permitted.

For overnight parking, valet service is available at the Mandalay Bay Resort entrance.

In addition to the Convention Center parking lot, there is a parking structure on the west side of Mandalay Bay Resort which can accommodate up to 5,000 vehicles and is available to all Mandalay Bay patrons.
37. Do you have shuttle service?
No; however there is a free shuttle train connecting Mandalay Bay Casino to Excalibur Hotel & Casino and Luxor Casino.
38. Is there food available at the Convention Center?
Yes, there are snack bars on the show floor as well as a food court in the Convention Center. In addition, Mandalay Bay Resort houses several restaurants and other food establishments.

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